Jun. 23rd, 2017

In the Bush era, there was a consulting firm for Republicans that helped with communications. It had a slogan that read "It's not what you say. It's what they hear." Whatever your political position or your opinion on the influence of that firm, there is some truth to that slogan. What is said and intended isn't always going to be what's heard.

That slogan will be the basis of at least two different tips.

Here, the tip is about context. Way, way back at the beginning of this series, I made the point about passing the Turing Test. That was about keeping the conversational context in mind. What had been said throughout the conversation, not just the last line. Take that same basic idea and extend it to cover social context.
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